Questions about your order?
Please email us at
prepaidvisa@citizensbank.ca
Questions about your card, transactions, or how your card works?
Refer to the ‘How It Works’ tab on the top menu bar of this page. You can also download and print a pdf of a bilingual user guide.
If you need more assistance, please phone the toll free customer service number located on the back of your card (charges may apply). Only our people at this toll free number can help you with your card.
Additional Sales Locations
Click here for additional locations where you can purchase Visa Prepaid Cards in Canada.
Corporate Sales and Larger Volumes
If you are a company and wish to discuss volume or special purchases of these cards or our other card offerings, please contact us at
prepaidvisa@citizensbank.ca
Financial Consumer Agency of Canada
Banks are required to comply with federal consumer laws that protect you. If you have a complaint about a potential violation of federal consumer protection laws, contact the Financial Consumer Agency of Canada, 6th Floor, Enterprise Building, 427 Laurier Avenue West, Ottawa, Ontario K1R 1B9, telephone 1-866-461-3222 (for service in English) or 1-866-461-2232 (for service in French), with email of
info@fcac-acfc.gc.ca.
The FCAC determines compliance but will not resolve individual consumer complaints.